Help Centre
Frequently asked
questions.
Quick answers to the most common things learners and instructors ask us.
For Learners
How do I find an instructor near me?
Enter your postcode on the home page or search page, select a search radius, and browse available instructors. You can filter by transmission type, instructor gender, and sort by distance, price, or rating.
What does a standard lesson include?
A standard lesson is 1 hour with a verified, accredited driving instructor in a dual-control vehicle. Pickup is typically from your home or a nominated address within the instructor's working area.
How do I pay?
Payment is processed securely at the time of booking via credit or debit card through our payment partner. You'll receive a receipt immediately and a tax invoice for every lesson.
Can I cancel or reschedule?
Yes. You can cancel or reschedule from your bookings dashboard. Cancellations made at least 24 hours in advance receive a full refund. Late cancellations are subject to the instructor's cancellation policy.
What is a test package?
A test package is a 2.5-hour lesson on the day of your driving test. The instructor picks you up, takes you for a pre-test warm-up, then accompanies you to the test centre.
Do I need an account to book?
You can browse and search without an account, but you need to sign up (free, takes 30 seconds) to confirm a booking — that way we can send confirmations and you can manage lessons.
For Instructors
What qualifications do I need to join ACOFEL as an Instructor?
You must hold a current Certificate IV in Transport and Logistics (Road Transport — Driving Instruction) and a valid state instructor's accreditation. Your vehicle must have operational dual controls.
When do I get paid?
Earnings are paid every Monday for all completed lessons from the previous week. Payments go to your nominated Australian bank account. There is no minimum threshold.
Can I block out dates?
Yes. Your availability calendar in the instructor portal lets you set your regular hours and block specific dates or time slots anytime.
How long does approval take?
Our team reviews your credentials and accreditation documents once submitted. Approval typically takes 1–2 business days. You'll be notified by email when your profile goes live.
Payments & Refunds
Is my payment information secure?
Yes. All card payments are processed by our payment provider. ACOFEL never stores your card details on our servers.
What if I have a billing dispute?
Contact our support team via the Contact page or through the support ticket system in your portal. We aim to resolve billing issues within 7-10 business days.
Are there any hidden fees?
No. The total shown at checkout is what you pay. This includes the base lesson price and a small service fee. No surprises.